IT OperationsIn development

ServiceNow

ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.

In development

Cataloged and scoped, not yet available to run in production.

172: actions

Integrations

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Actions

Operations this integration can perform.

172

Attach file to record

Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's attachments section. Common use cases: - Attach screenshots to incident reports - Upload documents to change requests - Add log files to problem records - Store evidence files for security incidents The action returns complete attachment metadata including download link, file size, and creation details. Note: This action permanently modifies a live ServiceNow instance — attachments cannot be bulk-removed once added.

Cancel change conflict check

Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting for it to complete naturally. This is commonly used when automated change management workflows need to be expedited or when conflict checks are blocking other operations. This action is idempotent — calling it on a change request that has no active conflict check running will still return a success response. However, if the change request doesn't exist, a 404 error will be returned.

Create a record

Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated number.

Create attachment upload

Uploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the multipart form-data upload endpoint. This action sends the file as a multipart/form-data request with the table name, table sys_id, and file content. Common use cases: - Attach documents or screenshots to incident reports - Upload evidence files to problem records - Add files to change requests for documentation The action returns complete attachment metadata including the sys_id, download link, file size, and creation details. This action permanently modifies a live ServiceNow instance — the attachment cannot be recovered once deleted.

Create ci lifecycle mgmt operators

Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management purposes. The operator must be associated with a non-workflow user account. The returned req_id can be used to manage the operator (e.g., delete it later).

Set CI Operational State

Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Use this action when you need to update the operational status of CIs in ServiceNow's CMDB. This endpoint allows you to programmatically set the operational state (operational, non-operational, on order, inventory, etc.) for a batch of configuration items. The action requires a list of CI identifiers and the operational state value to apply.

Create CI Lifecycle Management Action

Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB. This endpoint allows you to trigger specific lifecycle actions (such as activate, retire, or custom actions) on CIs programmatically. The action requires the CI identifier and the action name to be executed. Ensure the action is valid for the specified CI class.

Create CMDB Application Service

Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Use this action when you need to register a new application service in the Configuration Management Database (CMDB). This endpoint performs a create-or-update operation: if an application service with the specified name already exists, it will be updated with the provided values rather than creating a duplicate.