Freshdesk
Customer support and helpdesk platform. Manage tickets, contacts, agents, groups, companies, and canned responses via the Freshdesk REST API.
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Integrations
View provider documentationActions
Operations this integration can perform.
Create Contact
Create a new contact with name, email, and other details
Create Ticket
Create a new support ticket with subject, description, and priority
Delete Ticket
Delete a ticket by its ID (moves to trash)
Get Agent
Retrieve a specific agent by their ID
Get Contact
Retrieve a specific contact by their ID
Get Ticket
Retrieve a specific ticket by its ID
List Agents
List all agents in the helpdesk
List Contacts
List all contacts with optional filters by email, phone, or company
Triggers
Events that start workflows from this integration.
Note Added to Ticket
A note is added to a Freshdesk ticket.
Ticket Created
A new ticket is created in Freshdesk.
Ticket Updated
An existing ticket in Freshdesk is updated.
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