E-CommerceE-Commerce & ERP Scale
Black Friday Savior
When Black Friday hits and 100,000 orders flood in, your support team doesn't break a sweat.
- 100%Downtime Prevented
- 85%Ticket Backlog Cut
- 12,000 req/minPeak Speed
Connected systems:
Shopify
Netsuite ERP
Zendesk
Slack
When Black Friday traffic spikes to 100k requests, human support agents drown in 'Where is my order?' tickets. Omnithium automatically intercepts inventory queries, checks Netsuite ERP state, updates Shopify shipping tracking, and resolves 85% of refund requests instantly while flagging anomalous orders for 1-Click Boss Approval.
Step 1 of 5: Flash Order & Support Surge Intercept
Live
Live Agent Workflow Engine
Flash Order & Support Surge Intercept
Active Event StreamOmnithium monitors live Shopify orders and Zendesk tickets in real-time.
Awaiting boss approval
Human approval for a sensitive action
Refunds over $250 require 1-Click Boss Approval in Slack.
#ops-approvalsOmnithium Guardrail • Now
High-Value Refund Intercepted (#SH-98402)
Customer: Sarah M. | Amount: $280.00 USD | Risk Score: 0.02 (Low)
Performance & Control
Fast execution after approval
Policy checks on every run
Handles high request volumes
Human approval for sensitive actions
Projected Savings Calculator
500 tasks per week, 425 hours saved per month, $229,500 Annual Savings
Hours Saved / Mo
425 hrs
Annual Savings
$229,500
Ready to use this playbook in your environment?
Connect the systems involved and keep sensitive actions behind human approval.