SupportIn development

Help Scout

Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

In development

Cataloged and scoped, not yet available to run in production.

129: actions

Integrations

View provider documentation

Actions

Operations this integration can perform.

137

Create Chat Handle

Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.

Create Chat Thread

Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen closed conversations.

Create Conversation

Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.

Create Customer

Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.

Create Customer Address

Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.

Create customer email

Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.

Create Customer Phone

Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.

Create Customer Property

Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or custom attributes. Maximum 50 customer property definitions per company.