Helpdesk
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
In development
Cataloged and scoped, not yet available to run in production.
- 14
- actions
Integrations
View provider documentationActions
Operations this integration can perform.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Triggers
Events that start workflows from this integration.
New Ticket Created
Triggered when a new ticket is created in Helpdesk.
Ticket Followed Up
Triggered when a follow-up is created for an existing ticket in Helpdesk.
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