Helpwise
Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.
In development
Cataloged and scoped, not yet available to run in production.
- 37
- actions
Integrations
View provider documentationActions
Operations this integration can perform.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Triggers
Events that start workflows from this integration.
Conversation Assigned
This event occurs when any agent or admin is assigned to a conversation.
Conversation Closed
This event occurs when any agent or admin closes a conversation.
Conversation Created
This event occurs when an agent replies to a customer or a customer replies to a Helpwise Mailbox.
Conversation Deleted
This event occurs when any agent or admin deletes a conversation.
Conversation Reopened
This event occurs when any agent or admin reopens a conversation.
Note Added in Conversation
This event occurs when any agent or admin adds a note to a conversation.
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