Onedesk
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
In development
Cataloged and scoped, not yet available to run in production.
- 24
- actions
Integrations
View provider documentationActions
Operations this integration can perform.
Create Worklog Entry
Create a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining a valid item_id from actions like GET_TASK_DETAILS.
Delete Attachment
Delete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typically associated with items (tickets/tasks) and can be viewed via GET_ATTACHMENTS when fetching item details. Returns deleted=True if the attachment was successfully deleted (200/202/204). Returns deleted=False if the attachment was not found (404).
Delete Comment
Deletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action tries multiple possible endpoints to maximize compatibility. Comments may be referred to as "conversations" in the API. Example: {'comment_id': 12345} Returns: Deletion status with context about success/failure (e.g., comment not found, permission denied)
Delete Customer
Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfully deleted (HTTP 200/202/204) - success=false: Customer not found or already deleted (HTTP 404) Example usage: {'customer_id': '12345'}
Delete Message
Deletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from the system.
Delete Project
Delete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The public API only supports: - POST /items/ (create) - GET /items/id/{id} (retrieve by ID) - GET /items/externalId/{externalId} (retrieve by external ID) - GET /organization/profileAndPolicy (organization info) **Alternatives**: - Use OneDesk web application to delete projects manually - Contact OneDesk support for private API access - Use ONEDESK_GET_ISSUE_DETAILS if you need to check item status This action will fail with a clear error explaining the limitation.
Delete Requirement
Delete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks, requirements, issues). IMPORTANT: This operation may not be supported by all OneDesk Public API versions. If deletion fails, the API may only support soft-delete or archiving through status updates. Use when you need to permanently remove a requirement by its internal numeric ID. Example: {'requirement_id': 12345}
Delete Task
Tool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.
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