SupportIn development

Supportbee

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

In development

Cataloged and scoped, not yet available to run in production.

41: actions

Integrations

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Actions

Operations this integration can perform.

Add Label to Ticket

Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.

Create Consequence

Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc.) - Automatically applying actions like labeling, archiving, assigning, or setting priority Use this after fetching available labels/teams to get valid IDs for actions. The rule will be evaluated for all new and existing tickets matching the conditions. Returns the created rule's unique ID.