Zendesk
Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
Live
10 of 452 actions ready today
- 452
- actions
- 2
- triggers
Integrations
View provider documentationActions
Operations this integration can perform.
Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this action to review macro changes before applying them to ensure the outcome is as expected.
Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and autocomplete functionality.
Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS records are correctly configured for an existing brand that has already been created in Zendesk. This action requires a brand ID rather than subdomain/host_mapping parameters.
Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD Tickets
Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or operational purposes.
Count Custom Object Records
Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation before creating new records. This is a read-only, idempotent operation. Example use cases: - Check if a custom object has records before deleting - Get record count for reporting dashboards - Verify capacity before bulk operations
Count Zendesk Organizations
Count the number of organizations in zendesk.
Triggers
Events that start workflows from this integration.
Organization Created
Fires when a new organization is created in Zendesk.
Ticket Created
Fires when a new ticket is created in Zendesk Support.
Ticket Updated
Fires when a ticket is updated in Zendesk Support.
User Created
Fires when a new user is created in Zendesk.
User Deleted
Fires when a user is deleted from Zendesk.
Related integrations
Don't see the exact action you need?
Tell us what you're trying to connect and we'll help you evaluate whether it fits the current catalog or needs prioritizing.